Shipping Policy

Shipping Policy

At Serenova Decor, our top priority is to ensure your order reaches you as quickly and smoothly as possible. We currently ship to the United Kingdom.

3. Order Processing

Orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

We reserve the right to cancel or refuse any order in cases of suspected fraud, incorrect pricing, or stock availability issues.

4. Shipping Policy

Delivery is between 5 to 15 business day. 

Shipping Cost: Free on all orders
Order Cut-Off Time: 6:00 PM (GMT), Monday – Friday

Shipping Methods

Orders are shipped using reliable carriers such as Royal Mail and DHL depending on your delivery location and carrier availability.

Shipping Delays

Shipping times are estimated from the date of shipment, not the date of order. Delays may occur due to:

  • High seasonal demand or promotional periods
  • Incorrect or incomplete addresses
  • Weather disruptions
  • Carrier delays
  • Customs clearance (for international orders)

Address Accuracy

Please ensure your shipping and billing information is entered correctly at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses. If you spot an error after placing your order, please contact us immediately at support@serenova-decor.com. If your order has already shipped, we cannot guarantee changes, and refunds may only be issued once the package is returned to us.

Stock Availability

We aim to maintain stock of all products listed on our website. In rare cases where an item is temporarily out of stock, we will notify you of the delay. The waiting period will not exceed two weeks.

If you have any questions about your order, shipping status, or delivery times, please don’t hesitate to reach out to us at support@serenova-decor.com.

Get in touch with us!

Company name: Serenova Decor
Address: Takashinden 2444-4, Kaingan 201, Yaizu, Shizuoka, 421-0204, Japan
E-Mail: support@serenova-decor.com
Phone #: +818025880659

Frequently Asked Questions

What is the estimated delivery time?

The estimated delivery time for orders is 5–15 business days after shipment.

Where can I find my tracking code?

Once your order is shipped, you will receive an email confirmation with the tracking number and a tracking link. You can also track your order at any time by clicking the “Track Order” link in the main menu of our website. Just enter your order number on the page here.

What countries do you ship to?

We currently ship to the following countries:

  1. United Kingdom
  2. United States
  3. Canada

What happens if my order is canceled or not approved?

If your card transaction isn’t approved, your order will be automatically canceled, and no payment will be processed. An order confirmation email will be sent once your transaction is approved.

Is there a cancellation period for orders?

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been dispatched. Once an order has been shipped, we cannot cancel it. You will need to go through our return process if you wish to return the product after shipment.

If you can’t find the answer you’re looking for, feel free to reach out to us:

Email: suppport@serenova-decor.com

Customer Service Opening Hours:
Monday-Friday: 08:00 - 21:30 (GMT)
Saturday-Sunday: 08:00 - 14:00 (GMT)

We will do our best to reply to your messages within 24 hours!

Alternatively, you can use the contact form below.

Contact form