Payment Policy
At Serenova Decor, we strive to provide a secure and seamless checkout experience. We currently accept the following payment methods:
- Visa
- Mastercard
- JCB
- American Express (Amex)
- Shop Pay
- Apple Pay
- Google Pay
- Paypal
Secure Transactions
All transactions on our website are protected with end-to-end encryption to ensure your personal and financial information remains secure. You can shop with confidence, knowing your data is fully protected. For more information, please refer to our Privacy Policy.
Order Confirmation
If your card transaction is approved, the amount will be reserved immediately, and you will receive an order confirmation email. If your card transaction is declined, the order will be automatically cancelled and no payment will be processed.
Contact Information
Company Name: Serenova Decor
Address: Takashinden 2444-4, Kaingan 201, Yaizu, Shizuoka, 421-0204, Japan
Email: support@serenova-decor.com
Phone: +81 80 2588 0659
Frequently Asked Questions
What is the estimated delivery time?
The estimated delivery time for orders is 5–15 business days after shipment.
Where can I find my tracking code?
Once your order is shipped, you will receive an email confirmation with the tracking number and a tracking link. You can also track your order at any time by clicking the “Track Order” link in the main menu of our website. Just enter your order number on the page here.
What countries do you ship to?
We currently ship to the following countries:
- United Kingdom
- United States
- Canada
What happens if my order is canceled or not approved?
If your card transaction isn’t approved, your order will be automatically canceled, and no payment will be processed. An order confirmation email will be sent once your transaction is approved.
Is there a cancellation period for orders?
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been dispatched. Once an order has been shipped, we cannot cancel it. You will need to go through our return process if you wish to return the product after shipment.
If you can’t find the answer you’re looking for, feel free to reach out to us:
Email: suppport@serenova-decor.com
Customer Service Opening Hours:
Monday-Friday: 08:00 - 21:30 (GMT)
Saturday-Sunday: 08:00 - 14:00 (GMT)
We will do our best to reply to your messages within 24 hours!
Alternatively, you can use the contact form below.